Implementation Services
Every YBNW One customer gets structured onboarding with a dedicated implementation team. We configure your workspace, migrate your data, train your people, and stay available long after go-live.
Why implementations fail
These are the four failure modes we have engineered out of our process.
Enterprise SaaS vendors charge £50k–£200k for consultants who spend months configuring a system that should have been ready to use. YBNW One ships pre-configured for standard use cases — your team customises the rest.
Systems that aren't trained properly don't get used properly, and staff revert to spreadsheets. Our training programme covers every role group with tailored sessions so adoption sticks from week one.
Moving from legacy systems means messy data. We provide import templates, validation scripts, and a structured migration review before anything touches your live workspace.
Many vendors disappear after go-live. Your success manager stays assigned for 12 months post-launch with regular check-ins and escalation paths for any platform issues.
The Implementation Journey
The same rigorous process applies whether you are a 20-person consultancy or a 500-person enterprise. Scope and depth adjust; the structure does not.
Structured sessions map current processes and define go-live scope. Output: a written Implementation Plan confirming Phase 1 modules, data migration, integrations, and the week-by-week schedule.
Duration: 3–5 days | Deliverable: Signed Implementation Plan
Your consultant configures departments, cost centres, chart of accounts, approval thresholds, and role assignments, following the Implementation Plan exactly. You review and approve before migration begins.
Duration: 3–7 days | Deliverable: Configured UAT environment
Migration templates for employees, contacts, invoices, projects, assets, and vendor records. Your team populates them; we validate against schema and business rules before a confirmed cutover.
Duration: 2–10 days | Deliverable: Validated data in live workspace
Role-segmented live sessions using your actual workspace data — Administrators, Managers, Finance, HR, Operational Users, and Executive Dashboard. Every session recorded.
Duration: 1–3 days | Deliverable: Training completion records
Your success manager is online on go-live day for same-day resolution. First 30 days: 4-hour response SLA, daily check-in availability, and priority engineering access.
Duration: 30-day hypercare | Deliverable: Stable live workspace, all users active
Monthly success reviews for 12 months analysing adoption, running supplementary training, and planning module expansion. Quarterly business reviews assess ROI and roadmap priorities.
Duration: Ongoing | Deliverable: Monthly usage report, quarterly QBR
Service Packages
All packages follow the same six phases. The difference is scope, speed, and level of hands-on support.
For teams comfortable with technology who want structured guidance without full-service delivery.
Timeline: 2–3 weeks
Full-service implementation where our team does the heavy lifting. You review and approve at each stage.
Timeline: 3–5 weeks
Multi-site, multi-department rollouts with dedicated project management and change management support.
Timeline: 4–10 weeks
Data Migration
Employee records, leave entitlement balances, org structure, and emergency contacts. All PII fields encrypted at import. Historical payslips importable as PDFs.
Chart of accounts, opening balances, outstanding AR/AP, fixed asset register, and budget allocations. Historical invoice data importable for reporting continuity.
Active projects with status, budget, and milestones. Kanban structure and in-flight sprints. Closed projects import as read-only historical records.
Contact list, active opportunities, and customer account history. All contacts validated for duplicates; historical notes migrate as timestamped activity.
Vendor master file, open purchase orders, active contracts with expiry dates, and spend history for top vendors.
Existing documents migrate into the appropriate DMS cabinets with metadata captured on import — PDF, Word, Excel, PowerPoint, and images supported.
We scope your implementation, estimate a timeline, and answer every question before you sign anything.